Senior Customer Advocate (Project-based)

Overview

Role involves interacting with customers to address inquiries and resolve concerns regarding products and services.

Ideal candidate should have 3+ years of customer support experience and a passion for client satisfaction.

Locations

• Philippines

Requirements

• 3+ years of customer support experience
• Experience with SaaS products
• Basic knowledge of cloud-based applications

Responsibilities

• Interact with customers across multiple channels
• Handle customer consultation calls
• Troubleshoot product or service-related issues
• Identify opportunities for process improvement
• Maximize customer satisfaction

Benefits

• Private Health Insurance
• Training & Development