Senior Customer Advocate

Overview

Role involves addressing customer inquiries and resolving complaints professionally.

Ideal candidate should have 3 years of customer service experience and a bachelor's degree.

Locations

• Philippines

Requirements

• 3 years of customer service experience
• Bachelor's degree required
• Basic knowledge of cloud-based applications
• Excellent communication skills
• Experience with Intercom CRM is a plus

Responsibilities

• Interact with customers to resolve inquiries
• Perform problem tracking
• Ensure timely escalation of issues
• Identify process improvement opportunities
• Maximize customer satisfaction
• Stay updated on product knowledge

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development