Senior Customer Advocate

Overview

Role involves addressing customer inquiries and resolving complaints professionally.

Ideal candidate should have 3 years of customer service experience and strong communication skills.

Locations

• Canada

Requirements

• Bachelor's degree required
• At least 3 years of customer service experience
• Basic knowledge of cloud-based applications
• Excellent communication skills
• Strong phone contact handling skills

Responsibilities

• Interact with customers to resolve inquiries
• Perform problem tracking
• Ensure timely escalation of issues
• Identify process improvement opportunities
• Maximize customer satisfaction

Benefits

• Paid Time Off
• Work From Home
• Training & Development