Customer Advocate

Overview

Role involves addressing customer inquiries and resolving complaints regarding products and services.

Ideal candidate is an analytical thinker with 6 months to 1 year of customer service experience and a passion for client satisfaction.

Locations

• Canada

Requirements

• 6 months to 1 year of customer service experience
• Bachelor's/College Degree
• Basic knowledge of cloud-based applications
• Good communication skills
• Ability to learn new technology quickly

Responsibilities

• Interact with customers
• Perform problem tracking
• Ensure timely escalation of issues
• Execute client processes
• Meet productivity and quality targets
• Identify process improvement opportunities
• Deliver service excellence
• Collaborate with teams

Benefits

• Private Health Insurance
• Work From Home
• Training & Development