Customer Experience Associate

Overview

Role focused on outreach and engagement to enhance member experience.

Ideal candidate has 1-3 years of experience in customer service or sales with strong communication skills.

Locations

• United States

Requirements

• 1-3 years of experience
• Effective communication skills
• Experience with CRMs and customer service tools

Responsibilities

• Conduct outreach via phone, text, and email
• Complete >100 outbound calls daily
• Enroll 25% of connected leads
• Maintain 92% customer satisfaction score