Senior Customer Support Associate

Overview

Role involves advocating for clients and resolving inquiries related to Bluevine's Business Checking product.

Ideal candidate should have 4-8 years of customer support experience with strong client-facing skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 4-8 years of customer support experience
• US phone support experience
• US banking and financial experience
• Strong experience with G-Suite
• Experience with Salesforce or other email/chat tools
• Preferred bachelor's degree or equivalent

Responsibilities

• Resolve small business owners' questions via multiple channels
• Ensure efficient resolution of customer requests
• Leverage technology solutions to process requests
• Meet performance expectations based on KPIs
• Identify and escalate risks impacting customer experience
• Provide product and customer experience feedback
• Support business needs with flexibility
• Create a fun and engaging culture

Benefits

• Excellent group health coverage
• Life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance
• Generous paid time off
• Company-sponsored mental health benefits