Technical Support Analyst

Overview

Role involves providing first-line technical support for network monitoring and analysis.

Ideal candidate should have 2+ years of technical support experience and a basic understanding of networking concepts.

Locations

• Serbia, Central Banat, Belgrade

Requirements

• BS degree or equivalent experience
• 2+ years in technical support
• Basic understanding of networks and servers

Responsibilities

• Manage customer cases
• Identify and resolve technical issues
• Communicate with stakeholders
• Document knowledge base articles
• Collect customer feedback
• Escalate unresolved issues

Benefits

• Professional Development Budget
• Wellness Days
• Lifestyle Spending Account
• Employee Recognition Program