Enterprise Support Team Lead

Overview

Manage a team of Enterprise Support Engineers to ensure quality service delivery.

Ideal candidate has 5+ years in networking and 3+ years in a Customer Care Team Lead role.

Locations

• Canada, Ontario, Toronto
• Serbia, Central Banat, Belgrade

Requirements

• 5+ years networking experience
• 3+ years in Customer Care Team Lead role
• Strong communication skills

Responsibilities

• Manage Enterprise Support Engineers
• Provide performance feedback
• Address customer concerns
• Ensure compliance with KPIs
• Prioritize resources across projects
• Provide leadership and guidance
• Hold regular 1:1s
• Available for escalations

Benefits

• Professional Development Budget
• Wellness Days
• Lifestyle Spending Account
• Employee Recognition Program