Enterprise Support Engineer

Overview

Role involves supporting enterprise customers with technical concerns and optimizing product use.

Ideal candidate has 5+ years in networking with strong troubleshooting and customer service skills.

Locations

• Serbia, Central Banat, Belgrade

Requirements

• 5+ years experience in networking
• Strong experience with DNS, DHCP & Linux
• Excellent communication skills

Responsibilities

• Partner with clients to optimize product use
• Create Health Check documents
• Own technical relationship with customers
• Apply troubleshooting skills
• Communicate with engineering team
• Identify upgrade opportunities
• Escalate issues across business units
• Become trusted advisor for customers

Benefits

• Professional Development Budget
• Wellness Days
• Lifestyle Spending Account
• Employee Recognition Program