Sr. Customer Success Manager

Overview

Senior role focused on driving customer success and managing strategic relationships.

Ideal candidate has 5+ years of experience in Customer Success within a high-growth SaaS environment.

Currently only able to accept applicants in AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, and WI

Locations

• United States, North Carolina
• United States, New York
• United States, Montana
• United States, Kentucky
• United States, South Dakota
• United States, Minnesota
• United States, California
• United States, Florida
• United States, New Jersey
• United States, South Carolina
• United States, Washington
• United States, Michigan
• United States, Pennsylvania
• United States, Colorado
• United States, Illinois
• United States, Texas
• United States, Missouri
• United States, New Hampshire
• United States, Ohio
• United States, Georgia
• United States, Maryland
• United States, Virginia
• United States, Arizona
• United States, Wisconsin

Requirements

• 5+ years in Customer Success or Strategic Account Management
• Experience managing 100-150 accounts
• Salesforce proficiency required

Responsibilities

• Own and grow a high-value portfolio of accounts
• Drive customer success for Event Technology clients
• Mitigate churn and maximize retention
• Serve as a trusted advisor
• Lead renewal and expansion conversations
• Facilitate Executive Business Reviews

Benefits

• Stock options
• Flexible work week
• $400 office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Health insurance contribution (if in the US)
• Children's 529 college fund assistance (if in the US)
• Pledge 1% - time off for helping nonprofits