Customer Support Engineer

Overview

Role involves providing technical support and utilizing Salesforce knowledge for customer assistance.

Ideal candidate should have Salesforce Admin certification and experience with SaaS products.

Only candidates from specific US states are considered

Locations

• United States, North Carolina
• United States, New York
• United States, Montana
• United States, Kentucky
• United States, South Dakota
• United States, Minnesota
• United States, California
• United States, Florida
• United States, New Jersey
• United States, South Carolina
• United States, Washington
• United States, Michigan
• United States, Pennsylvania
• United States, Colorado
• United States, Illinois
• United States, Texas
• United States, Missouri
• United States, New Hampshire
• United States, Ohio
• United States, Georgia
• United States, Maryland
• United States, Virginia
• United States, Arizona
• United States, Wisconsin

Requirements

• Salesforce experience preferred
• Experience with SaaS products preferred
• Strong communication skills required

Responsibilities

• Provide technical support to customers
• Use Salesforce Service Cloud for support cases
• Validate customer-reported bugs
• Communicate with management and customers
• Recommend product enhancements
• Meet customer interaction metrics

Benefits

• Stock options
• Flexible work week
• Office stipend
• Maternity/Paternity leave
• Student loan debt assistance
• Health insurance contribution
• Time off for helping nonprofits