Technical Support Lead

Overview

Oversee daily operations of technical support department and enhance customer satisfaction.

Ideal candidate should have 5+ years of experience in technical support with leadership skills.

Locations

• India

Requirements

• Bachelor's degree required
• At least 5 years of experience in technical support
• 2 years in a leadership role
• Strong troubleshooting skills
• Exceptional communication skills
• Familiarity with support ticketing systems

Responsibilities

• Lead and mentor technical support team
• Troubleshoot complex technical issues
• Establish support processes
• Analyze support metrics
• Provide ongoing training
• Act as liaison between teams
• Maintain documentation

Benefits

• Paid Time Off
• Work From Home
• Performance Bonus
• Training & Development