Senior Support Engineer (Help Desk)

Overview

Role involves providing technical support and mentoring junior engineers in a help desk environment.

Ideal candidate should have 5+ years of experience in technical support with strong troubleshooting skills.

Locations

• Egypt

Requirements

• Bachelor's degree required
• At least 5 years of experience in technical support
• Strong understanding of software and hardware products
• Excellent communication skills
• Familiarity with customer support tools
• Proven leadership abilities
• Strong problem-solving skills

Responsibilities

• Serve as a senior point of contact for customer inquiries
• Diagnose and troubleshoot software and hardware issues
• Provide timely solutions to complex customer problems
• Mentor junior support engineers
• Document and track support tickets
• Assist customers with product installations
• Offer training to customers
• Collaborate with cross-functional teams

Benefits

• Paid Time Off
• Work From Home
• Performance Bonus
• Training & Development