BlackStone eIT

Senior Service Support

BlackStone eIT

Overview

Role responsible for ensuring exceptional service delivery and managing client engagements.

Ideal candidate should have 5+ years of experience in service support with strong leadership skills.

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Locations

  • United Arab Emirates, Dubai, Dubai

Requirements

  • Bachelor's degree required
  • 5+ years of experience in service support
  • Experience leading a support team
  • Strong knowledge of service management principles
  • Excellent communication skills
  • Proficient in service management systems
  • Strong analytical skills
  • Familiarity with ITIL is a plus

Responsibilities

  • Lead service support team
  • Oversee technical issue resolution
  • Develop service support processes
  • Analyze service performance metrics
  • Act as primary contact for escalated issues
  • Collaborate with cross-functional teams
  • Provide training to junior staff
  • Maintain knowledge of industry trends

Benefits

  • Paid Time Off
  • UAE Benefits
  • Performance Bonus
  • Training & Development