Overview
Role responsible for ensuring exceptional service delivery and managing client engagements.
Ideal candidate should have 5+ years of experience in service support with strong leadership skills.
remoteseniorfull-timeEnglish
Locations
United Arab Emirates, Dubai, Dubai
Requirements
Bachelor's degree required 5+ years of experience in service support Experience leading a support team Strong knowledge of service management principles Excellent communication skills Proficient in service management systems Familiarity with ITIL is a plus
Responsibilities
Lead service support team Oversee technical issue resolution Develop service support processes Analyze service performance metrics Act as primary contact for escalated issues Collaborate with cross-functional teams Provide training to junior staff Maintain knowledge of industry trends
Benefits