Help Desk
BlackStone eIT
Overview
Help Desk professional providing technical assistance to clients and internal users.
Ideal candidate should have at least 1 year of help desk experience and strong troubleshooting skills.
remotejuniorpermanentfull-timeEnglishWindowsmacOSticketing systemsremote support tools
Locations
- Egypt
Requirements
- Associate's degree preferred
- At least 1 year of experience
- Knowledge of Windows and macOS
- Strong communication skills
- Proven troubleshooting ability
- Familiarity with ticketing systems
Responsibilities
- Respond to help desk inquiries
- Troubleshoot hardware and software issues
- Document support interactions
- Assist in setting up new equipment
- Provide user guidance
- Collaborate with IT team
- Monitor ticket statuses
- Stay updated with new technologies
Benefits
- Remote model
- Time flexibility
- Relocation after 6 months based on performance