Software Technical Support Engineer

Overview

Role involves providing technical support and ensuring client satisfaction with software products.

Ideal candidate should have 4+ years of experience in technical support within the software industry.

Locations

• Egypt, Cairo, Cairo

Requirements

• Bachelor's degree required
• 4+ years of experience
• Proven experience in technical support
• Strong problem-solving skills
• Excellent communication skills
• Experience with CRM systems
• Knowledge of software development methodologies

Responsibilities

• Act as primary contact for customer inquiries
• Troubleshoot and resolve software issues
• Collaborate with team to resolve complex issues
• Document customer interactions
• Provide software installation assistance
• Conduct product training sessions
• Identify and escalate recurring issues
• Contribute to support process improvement

Benefits

• Paid Time Off
• Performance Bonus
• Training & Development