Software Technical Support Engineer

Overview

Role involves providing technical support and assistance to clients.

Ideal candidate should have proven experience in technical support and strong problem-solving skills.

Locations

• Egypt, Cairo, Cairo

Requirements

• Bachelor's degree required
• Proven experience in technical support
• Strong understanding of software products

Responsibilities

• Serve as primary contact for customer inquiries
• Diagnose and troubleshoot software issues
• Provide timely solutions to customer problems
• Document and track support tickets
• Assist customers with product installations
• Offer guidance and training to customers
• Collaborate with cross-functional teams
• Identify trends in customer support requests