ITSM Engineer

Overview

Role focused on enhancing IT Service Management processes and frameworks.

Ideal candidate should have 3+ years of ITSM experience and strong ITIL knowledge.

Locations

• United Arab Emirates, Dubai, Dubai

Requirements

• Bachelor's degree required
• 3+ years of ITSM experience
• Strong understanding of ITIL
• Experience with ITSM tools
• Excellent problem-solving skills
• Strong communication skills
• Detail-oriented
• Knowledge of service design methodologies

Responsibilities

• Design and implement ITSM processes
• Manage service requests and incident management
• Collaborate with cross-functional teams
• Monitor service performance metrics
• Provide training on ITSM processes
• Participate in ITSM process automation
• Maintain ITSM documentation

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development