Triage Specialist

Overview

Entry-level role providing technical support and client interaction.

Ideal candidate should have around 2 years of technical support experience and strong communication skills.

Only candidates from the USA are considered

Locations

• United States

Requirements

• 2 years of technical support experience
• Technical knowledge of operating systems
• Strong communication skills

Responsibilities

• Respond to customer inquiries
• Assist clients with technical support
• Manage tickets and queues
• Contribute to client communications
• Participate in on-call shifts
• Maintain knowledge of solutions
• Participate in training sessions
• Coordinate resources for client needs

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible vacation plan
• 401k with employer match
• Home office stipend
• Paid parental leave
• Company equity
• Paid company holidays
• Life and disability insurance