KYC Ops Specialist/Customer Support

Overview

Role involves reviewing customer profiles and ensuring compliance with KYC regulations while providing customer support.

Ideal candidate has 1+ years of experience in customer support and KYC, with strong analytical skills and attention to detail.

Currently living in Mexico

Locations

• Mexico

Requirements

• 1 year of customer support experience
• 1 year of KYC experience
• Fluency in Portuguese and English
• Attention to detail
• Analytical skills
• Basic understanding of legal procedures

Responsibilities

• Conduct customer due diligence processes
• Review user documentation
• Resolve customer issues
• Assess KYC profiles
• Identify and escalate risks
• Collaborate with product owners

Benefits

• Unlimited paid time off
• Remote-first work environment
• Employee stock option program
• Zero trading fees
• Extended family leave policy
• Premium health, dental and life insurances
• Monthly stipend for wellness activities