KYC Operations Team Lead

Overview

KYC Operations Team Leader responsible for improving onboarding processes and leading specialists.

Ideal candidate has 2+ years of experience leading teams and strong KYC knowledge.

Locations

• Colombia
• Argentina
• Brazil
• Mexico

Requirements

• 2+ years experience leading customer-facing teams
• KYC regulatory process implementation experience
• Strong problem-solving skills
• Proficient in English and Spanish
• KYC compliance knowledge

Responsibilities

• Lead KYC specialists
• Ensure compliance during onboarding
• Analyze user request trends
• Collaborate with other teams for improvements
• Set and meet SLAs for onboarding team

Benefits

• Unlimited paid time off
• Remote-first work
• Employee stock options
• Zero trading fees
• Extended family leave
• Premium health, dental, and life insurance
• Monthly stipend for wellness activities