Bitso

Customer Support Analyst

Bitso

Overview

Role focused on providing customer support and ensuring user satisfaction.

Ideal candidate should have 6 months to 1+ years of customer support experience and fluency in English, Spanish, and Portuguese.

Currently living in Brazil, Mexico, or Colombia

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Locations

  • Colombia
  • Brazil
  • Mexico

Requirements

  • Fluency in English, Spanish, and Portuguese
  • 6 months to 1+ years of customer support experience
  • Strong communication skills

Responsibilities

  • Respond to incoming requests
  • Communicate with stakeholders
  • Document and alert team of issues
  • Work with customer advocacy
  • Adapt to evolving needs
  • Set an example for support analysts

Benefits

  • Unlimited paid time off
  • Remote-first work environment
  • Employee stock option program
  • Zero trading fees
  • Extended family leave policy
  • Premium health, dental, and life insurances
  • Monthly stipend for wellness activities