Customer Support Representative

Overview

Role involves assisting customers and ensuring a positive experience throughout their lifecycle.

Ideal candidate should have over 1 year of customer support experience and strong communication skills.

Locations

• United States

Requirements

• 1+ years of customer support experience
• Excellent communication skills
• Knowledge of cryptocurrency industry preferred

Responsibilities

• Answer customer inquiries via calls, emails, and texts
• Multitask between different communication channels
• Monitor and troubleshoot ATM machines
• Process refunds for crypto orders
• Notate customer accounts for future reference
• Fill out scam reports
• Work with other departments as needed
• Track transactions via blockchain ledger

Benefits

• 401K matching
• Health benefits
• Paid wellness membership
• Equity
• Paid time off
• Annual team building events
• Virtual team building events
• Remote first environment