Customer Support Manager (SaaS/Software)

Overview

Role involves managing support operations and ensuring client satisfaction for digital products.

Ideal candidate should have at least 2 years of experience in client support for digital projects and a passion for technology.

Only candidates from the UK are considered

Locations

• United Kingdom

Requirements

• Degree required
• At least 2 years of experience in client support
• Passion for technology
• Effective communication skills
• Organised and detail-oriented

Responsibilities

• Ensure client satisfaction
• Analyze and document client issues
• Collaborate with team to resolve issues
• Communicate priorities and expectations
• Test features for quality assurance
• Monitor project estimates and manage expectations
• Plan product improvements
• Develop training materials

Benefits

• 25 days annual leave
• Gym membership contribution
• Healthcare cash plan
• Regular virtual team socials
• Fully remote working
• One-year contract with potential for permanence