Senior Customer Support Engineer

Overview

Role involves providing advanced technical support and ensuring customer satisfaction in a remote setting.

Ideal candidate has 5+ years of technical support experience and strong communication skills.

Locations

• Turkey

Requirements

• Minimum 5 years of tier 2/3 technical support experience
• Bachelor's degree in Computer Engineering or related field
• Fluent in English
• Experience in scripting languages like Bash or Python
• Knowledge of Linux, Windows, and MacOS
• Experience with ticket management systems like Zendesk or JIRA
• Knowledge of cyber security technologies
• Ability to communicate professionally with customers

Responsibilities

• Provide expert-level technical support
• Collaborate with cross-functional teams
• Document customer interactions
• Gather customer feedback
• Monitor key performance metrics
• Ensure customer satisfaction
• Create troubleshooting guides
• Communicate technical information clearly

Benefits

• 28 days holiday allowance
• Private medical insurance
• Home office setup support
• Growth and development opportunities
• Sodexo meal card
• Entertainment allowance