Customer Service Representative

Overview

Role involves providing customer service and support to clients in financial hardship programs.

Ideal candidate should have at least 1 year of call center experience and strong communication skills.

Locations

• United States

Requirements

• 1 year call center experience
• Bilingual Spanish preferred
• Strong computer technical skills
• Excellent communication skills
• Ability to work from home
• Effective problem solver

Responsibilities

• Provide customer service over calls
• Resolve client issues
• Maintain client relations
• Document information in CRM
• Meet performance expectations
• Engage with feedback

Benefits

• Health benefits
• Generous PTO
• 401(k) matching
• Career development
• Paid parental leave