Senior Technical Writer

Overview

Role involves leading documentation practices and creating clear guides for complex technical content.

Ideal candidate has 4+ years of experience in technical writing within SaaS, especially in fintech or insurtech.

Only candidates from contiguous 48 states in the US are considered

Locations

• United States

Requirements

• Bachelor's degree required
• 4+ years of technical writing experience
• Experience documenting APIs and complex workflows

Responsibilities

• Establish and lead documentation practice
• Create and maintain comprehensive documentation
• Lead documentation work streams for product releases
• Implement AI-powered documentation workflows
• Develop documentation strategies
• Build knowledge management systems
• Establish documentation standards
• Collaborate with Customer Success and Support teams

Benefits

• Competitive salary and equity
• Flexible paid time off
• 100% paid medical, dental, and vision insurance
• Lifestyle stipend
• Flexible work-from-home policy
• Employee-led diversity initiatives