Bilingual End User Care Specialist

Overview

Role involves engaging with clients and nonprofits to provide exceptional support.

Ideal candidate should have 2+ years in customer service and be fluent in English and French.

Locations

• Canada, Alberta, Calgary
• Canada, Ontario, Toronto

Requirements

• Bachelor's degree or equivalent experience
• At least 2 years in customer service or client management
• Fluent in English and French
• Strong interpersonal and communication skills
• Ability to work independently and in a team
• Adaptability to dynamic environments
• Skilled in navigating ambiguity
• Proficient in analyzing information

Responsibilities

• Deliver exceptional client service
• Serve as main contact for client inquiries
• Maintain service level agreements
• Escalate client concerns
• Communicate system issues to development team
• Specialize in client programs
• Address support requests in writing and verbally