User Support Specialist

Overview

Role focused on providing user support and managing help desk operations.

Ideal candidate should have 2+ years of experience in help desk support and strong troubleshooting skills.

Locations

• United States

Requirements

• B.S. degree required
• At least 2 years of experience in hardware/software support
• At least 2 years of Office 365/Teams experience
• Experience in tier 1 help desk support preferred
• Basic networking troubleshooting knowledge

Responsibilities

• Provide user support
• Troubleshoot hardware/software issues
• Assist with documentation of technical solutions
• Partner with Program Support team
• Serve as first contact for technical assistance
• Perform remote troubleshooting
• Escalate unresolved issues

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401K plan
• Paid time off
• Paid holidays
• Life insurance
• Disability plans