Technical Support Engineer

Overview

Role involves providing technical support and enhancing customer experience for Backlight products.

Ideal candidate should have extensive knowledge of technical support and creative technologies.

Locations

• Argentina

Requirements

• Experience in technical support
• Knowledge of creative or video technologies
• Familiarity with production workflows

Responsibilities

• Provide Tier 2 support
• Collaborate with teams to enhance processes
• Troubleshoot and resolve escalated issues
• Develop internal tools
• Maintain expert knowledge of products
• Investigate and debug issues