Senior Project Manager, Customer care

Overview

Role involves improving customer service processes and managing projects for customer satisfaction.

Ideal candidate has 3-5 years of experience in project management and customer care processes.

Locations

• France, Nouvelle-Aquitaine, Bordeaux

Requirements

• 3-5 years experience in process building
• Experience in Customer Care department
• Experience managing projects from A-Z

Responsibilities

• Define and improve customer service processes
• Identify pain points for customers
• Manage projects impacting customer care experience

Benefits

• Mission-driven work environment
• Hybrid work with remote days
• Employee Resource Groups