Customer Success Manager (CSM)

Overview

Role focused on managing client relationships and ensuring successful software adoption.

Ideal candidate should have 4+ years of experience managing software projects and strong communication skills.

Based in Latin America

Locations

• Argentina
• Chile

Requirements

• Bachelor's degree required
• 4+ years of experience managing software projects
• Effective communication skills
• Strong empathy and customer orientation
• Strategic thinking
• Conflict resolution and negotiation skills
• Time management and organizational skills
• General technical knowledge required

Responsibilities

• Serve as primary contact for clients
• Understand client goals and challenges
• Lead onboarding and implementation
• Monitor customer health and success metrics
• Support inbound leads
• Act as strategic advisor during pre-sales
• Coordinate product demos
• Drive upsell and cross-sell opportunities

Benefits

• Paid Time Off
• Training
• Udemy Free Premium access
• Mentored Career Development
• U.S. Holidays
• USD Remuneration
• Profit Sharing
• Maternity Coverage