Customer Success Manager

Overview

Role involves managing customer success and relationships for a SaaS product.

Ideal candidate should have 1-3 years of account management or sales experience, preferably in SaaS.

Locations

• South Africa

Requirements

• SaaS background preferred
• 1-3 years account management/sales experience

Responsibilities

• Manage 80+ accounts
• Guide clients on software best practices
• Develop relationships with existing accounts
• Upsell and generate referrals
• Attend meetings and report regularly
• Record client interactions