Sr. Technical Account Manager - Enterprise

Overview

Role involves managing customer relationships and ensuring satisfaction with the product.

Ideal candidate should have 4+ years in customer-facing roles with strong technical knowledge.

Locations

• United States

Requirements

• At least 4 years in a customer facing role
• Strong understanding of Internet protocols
• Basic understanding of data formats
• Knowledge of networking and security principles
• Strong communication skills
• Self driven problem solver
• Basic understanding of Python

Responsibilities

• Train customers on product usage
• Demonstrate new features
• Build customer relationships
• Engage with customers for use cases
• Conduct meetings with customer teams
• Work on feature requests
• Triage escalations from support team

Benefits

• Stock options
• Attractive benefits
• Annual bonus