Sr. Technical Account Manager

Overview

Trilingual Technical Account Manager responsible for customer satisfaction and product usage growth.

Ideal candidate has 4+ years in customer-facing roles with strong technical knowledge and communication skills.

Locations

• United States, Texas
• United States, Florida

Requirements

• At least 4 years of experience
• Strong understanding of Internet protocols
• Basic understanding of data formats
• Knowledge of networking and security technologies
• Strong communication skills
• Self-driven problem solver
• Basic understanding of Python
• Demonstrate critical thinking skills

Responsibilities

• Train customers on product usage
• Demonstrate new features
• Build customer relationships
• Engage with customers for use cases
• Conduct meetings with customer teams
• Work on feature requests
• Triage escalations from support
• Engage resources for resolutions

Benefits

• Stock options
• Attractive benefits
• Annual bonus