Senior Onboarding Technical Account Manager

Overview

Role involves managing customer onboarding and ensuring satisfaction with the product.

Ideal candidate should have 4+ years in customer-facing roles with strong technical knowledge.

Locations

• United States

Requirements

• At least 4 years in a customer facing role
• Strong understanding of Internet protocols
• Basic understanding of data formats
• Knowledge of networking and security technologies
• Strong communication skills
• Self driven problem solver
• Basic understanding of Python
• Demonstrate critical thinking skills

Responsibilities

• Train customers on product use
• Demonstrate new features
• Build customer relationships
• Engage with customers for use cases
• Conduct meetings with customer teams
• Work on feature requests
• Triage escalations from support
• Engage resources for resolution

Benefits

• Stock options
• Attractive benefits
• Annual bonus