Telco Incident Manager

Overview

Role involves managing telecommunications incidents and service monitoring in a B2B carrier environment.

Ideal candidate has 3+ years in telco operations and strong analytical and communication skills.

Locations

• Italy
• France
• Portugal
• Spain

Requirements

• 3+ years in telco operations
• Bachelor's or Master's in Engineering
• Experience with mobile network technologies
• Strong command of ITSM platforms

Responsibilities

• Lead and coordinate telco incidents
• Manage communication with vendors
• Monitor service health
• Document incidents and processes
• Lead telco-focused technology projects

Benefits

• 20 days paid time off
• Education bonus
• Great company culture
• International work environment
• Opportunities for growth