Technical Support Engineer

Overview

Role involves providing top-tier technical support and collaborating with teams to resolve issues.

Ideal candidate should have 3+ years in technical support with strong customer-facing skills.

Locations

• Canada, Ontario, Toronto

Requirements

• 3+ years in technical support
• Strong customer-facing skills
• Experience with JSON, SQL, APIs, and webhooks
• Familiar with GCP, Jira, Intercom, and Notion
• Experience with log analysis and error debugging
• Fantastic spoken and written English
• Ability to multi-task and prioritize

Responsibilities

• Diagnose and resolve complex product issues
• Collaborate with Product and R&D teams
• Provide expert guidance on product configuration
• Participate in customer meetings
• Master product ecosystem
• Apply advanced troubleshooting techniques