Director, Customer Success -- Strategic Accounts

Overview

Director of Customer Success leading a team for high-value Strategic accounts.

Ideal candidate has 8-10 years in Customer Success with leadership experience in a SaaS environment.

Locations

• United States

Requirements

• 8-10 years in Customer Success
• 3+ years in leadership roles
• Proven success with Strategic/Enterprise customers
• Strong understanding of customer lifecycle management
• Ability to influence at executive levels
• Familiarity with tools like Gainsight, Salesforce, Zendesk

Responsibilities

• Lead Customer Success strategy for Strategic accounts
• Hire and develop a team of Strategic CSMs
• Guide customers through lifecycle milestones
• Ensure strategic accounts achieve business outcomes
• Use customer health data to manage risk
• Collaborate with Sales and Support teams

Benefits

• $200/mo for personal enhancement
• Remote and hybrid work options
• Comprehensive health coverage
• 401K with match
• Competitive compensation & bonus
• Flexible vacation
• Time off for birthday & volunteering
• Employee resource groups