Customer Success Manager

Overview

Role focused on ensuring client success and satisfaction through relationship management.

Ideal candidate has 3+ years in Customer Success with strong communication skills in English and German.

Locations

• United Kingdom, England, London

Requirements

• 3+ years in Customer Success
• Experience in audit or risk management preferred
• 1+ years with AuditBoard modules preferred

Responsibilities

• Manage customer relationships
• Provide product insights
• Resolve customer issues
• Collect customer feedback
• Conduct training sessions
• Maximize customer retention
• Identify account expansion opportunities

Benefits

• Health coverage
• 401K or pension
• Flexible vacation
• Time off for birthday
• Employee resource groups
• Career development budget
• Remote work options
• Team get-togethers