Account Manager - SMB

Overview

Responsible for customer retention and success throughout the customer lifecycle.

Ideal candidate has 2+ years of experience and a collaborative mindset.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience
• 2+ years in customer-facing roles
• Familiar with HTML, JavaScript, CSS
• Strong empathy for customers
• Analytical and process-oriented mindset

Responsibilities

• Drive customer success outcomes
• Maintain or increase renewal rates
• Communicate revenue opportunities
• Manage customer success activities
• Collaborate with Customer Success team
• Provide regular reports on performance

Benefits

• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and generous PTO policy
• 15.5 company-paid holidays
• One-time stipend of $300 for remote work