Technical Support Engineer

Overview

Role focused on enhancing customer support and resolving technical issues.

Ideal candidate has experience in B2B SaaS and strong troubleshooting skills.

Only candidates from India are considered

Locations

• India

Requirements

• Experience in B2B SaaS
• Proven troubleshooting skills
• Understanding of data and software markets

Responsibilities

• Own customer issues and follow up
• Analyze root causes of problems
• Coordinate with teams for major incidents
• Enhance product quality with CS and Engineering
• Use logs and metrics for system health
• Translate user feedback into requirements
• Build customer support processes
• Train new team members

Benefits

• Ownership from Day One
• Limitless Opportunities
• Global Data Community