Staff Technical Support Engineer

Overview

Technical leader managing escalations and driving support improvements.

Ideal candidate has 7+ years in technical support with strong technical depth in modern data stack.

Locations

• United States

Requirements

• 7+ years in technical support
• Strong technical depth in Kubernetes and cloud platforms
• Experience mentoring or training peers

Responsibilities

• Resolve complex technical escalations
• Mentor junior support engineers
• Advocate for customers
• Contribute to support operations