Technical Support Engineer

Overview

Role involves providing technical support for cloud-based solutions and collaborating with R&D.

Ideal candidate has experience in technical support, proficiency in AWS, and strong troubleshooting skills.

Locations

• Indonesia

Requirements

• Experience in technical/software support
• Proficiency in AWS services
• Strong troubleshooting skills in web environments
• Fluency in English
• Excellent communication and organizational skills

Responsibilities

• Provide expert-level support for cloud-based platform
• Manage large-scale deployments
• Collaborate with consulting team
• Analyze and resolve product issues
• Review HTML/XML templates
• Meet with clients to resolve technical issues
• Support internal IT systems
• Conduct regression testing