Customer Success Manager Team Lead

Overview

Strategic role managing a team of Customer Success Managers to enhance client satisfaction and retention.

Ideal candidate has 4+ years in customer success and proven leadership skills.

Locations

• Canada, Ontario

Requirements

• 4+ years in customer success
• 2+ years in team lead role
• Experience in manufacturing or predictive maintenance preferred

Responsibilities

• Manage and guide a team of CSMs
• Monitor customer success metrics
• Collaborate with cross-functional teams
• Implement tools for efficiency

Benefits

• Competitive compensation
• Flexible work schedule
• Comprehensive benefits
• Unlimited PTO