Customer Success Manager

Overview

Role focused on ensuring customer success and satisfaction through strong relationships and strategic planning.

Ideal candidate should have 4+ years in account management or customer success with strong CRM experience.

Locations

• Canada, Ontario

Requirements

• 4+ years in account management or customer success
• 2+ years selling additional products
• Experience with CRM platforms (Salesforce preferred)

Responsibilities

• Own customer success and relationships
• Monitor account health and KPIs
• Develop strategic success plans
• Facilitate onboarding and training
• Meet retention and sales targets
• Participate in customer meetings
• Act as point-of-contact for customers
• Resolve customer concerns

Benefits

• Competitive compensation package
• Flexible work schedule
• Comprehensive benefits
• Opportunity to make an impact
• Work with a dynamic team
• Unlimited PTO