Onboarding Specialist

Overview

Role focused on onboarding and supporting customers in using Arketa's platform.

Ideal candidate has 1-3 years of experience in customer success and excellent communication skills.

Locations

• United States

Requirements

• 1-3 years experience in Customer Success or related role
• Excellent communication skills
• Ability to identify process improvement opportunities

Responsibilities

• Perform onboarding for studios and customers
• Ensure successful data migration
• Deliver engaging trainings
• Communicate with customers via various channels
• Improve onboarding processes
• Build long-term relationships
• Report on customer insights
• Connect partners for better onboarding experience

Benefits

• Competitive salary
• Stock options
• Unlimited PTO
• Comprehensive medical, vision, and dental insurance
• Wellness reimbursement
• Catered lunches/snacks
• Ownership and opportunity for advancement