Customer Care Representative

Overview

Role focused on supporting partners in using Arketa's product and enhancing their wellness businesses.

Ideal candidate has experience in customer support and a background in wellness businesses, with strong communication skills.

Locations

• United States

Requirements

• 1-2 years experience in customer support
• Experience in wellness business
• Impeccable written communication skills

Responsibilities

• Support partners by answering questions
• Create a magical experience for customers
• Guide new partners through onboarding
• Host weekly webinars
• Troubleshoot and problem solve
• Turn grumpy customers into fans
• Become an expert on Arketa
• Report insights and feedback

Benefits

• Competitive salary
• Stock options
• Unlimited PTO
• Comprehensive medical, vision, and dental insurance
• Annual company offsites
• Wellness reimbursement
• Catered lunches/snacks
• Ownership and opportunity for advancement