Customer Care Representative

Overview

Role focused on supporting partners and enhancing customer experience in wellness.

Ideal candidate has 1-2 years in customer support and experience in wellness businesses.

Candidates must be in Australia or available to work in that timezone

Locations

• Australia

Requirements

• 1-2 years experience in customer support
• Experience in wellness business
• Impeccable written communication skills

Responsibilities

• Support partners with inquiries
• Create a magical customer experience
• Guide new partners post-onboarding
• Troubleshoot and problem solve
• Advocate for partners and Arketa
• Report customer insights

Benefits

• Competitive salary
• Stock options
• Unlimited PTO
• Wellness reimbursement
• Catered lunches
• Annual company offsites