Analyst, Production Support Shared Services

Overview

Role focused on triaging and resolving production support issues for healthcare data.

Ideal candidate has 5+ years in technical support with strong SQL skills and healthcare experience.

Locations

• United States

Requirements

• 5+ years experience in technical, data, or support roles
• High proficiency in SQL
• Experience with AWS and data analysis tools

Responsibilities

• Troubleshoot and resolve application issues
• Manage support tickets
• Communicate technical issues to stakeholders
• Advocate for product improvements
• Lead cross-functional meetings

Benefits

• Flexible remote work
• Employee development programs
• Mission-driven company culture